Riley is an experience strategist, interaction designer and designer engineer based in Brooklyn, NY.
Currently designing consumer and agent-facing experiences at Chubb while scaling AI-enabled ways of working across the design organization.
Pivoting design strategy mid-build for Chubb's 350K customer claims portal
Nov 2025 – Present
Led the design strategy and redesign of Chubb Benefits' unified consumer claims portal supporting 350K customers. Stepped into a leadership role to re-align design and engineering after an AI-accelerated rebuild diverged from the original strategy.
Ambiguous interaction to explicit choice: improving insurance product selection accuracy by 62%
Apr 2026
Leveraged Claude Code to accelerate design, enabling two rounds of usability testing not originally in scope. These insights drove design changes that improved the customer experience and minimized downstream operational impacts, all without extending the delivery timeline.
“Riley is the rare combination of a talented designer and keen strategist, unafraid to untangle complex business problems and use UX as a tool to advance real business goals. If you're looking for a wicked-smart, bold team player who excels at the intersection of strategy, service design, and UX, you'll be lucky to have Riley on your team.”
Taylor Valore
Ex-Product Manager
Professor turned Client