Riley is an experience strategist, interaction designer and designer engineer based in Brooklyn, NY.
Currently designing consumer and agent-facing experiences at Chubb while scaling AI-enabled ways of working across the design organization.
Pivoting design strategy mid-build for Chubb's 350K customer claims portal
Nov 2025 – May 2026
Led the design strategy and redesign of Chubb Benefits' unified consumer claims portal supporting 350K customers. Stepped into a leadership role to re-align design and engineering after an AI-accelerated rebuild diverged from the original strategy.
Ambiguous interaction to explicit choice: improving insurance product selection accuracy by 62%
Apr 2026
Leveraged Claude Code to accelerate design, enabling two rounds of usability testing not originally in scope. These insights drove design changes that improved the customer experience and minimized downstream operational impacts, all without extending the delivery timeline.
“Riley is a rare talent who I see as a unicorn...Her combination of technical and design skills has been instrumental as we all continue to adopt front-end engineering skills with our usage of Claude Code. We would have been unable to scale these skillsets across our global chapter without Riley’s involvement, guidance, and instruction...She’s an engineer’s dream to collaborate with. When staffing Riley to a project, I know I’m providing a design resource who can lead in any and all functions of the role...whether that’s 0-1 project or punch something up better than it started.”